You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times.
To cancel an order, please contact our customer service team as soon as possible with your order number and request. We recommend contacting us during our business hours for faster processing. Orders that have already entered the shipping process cannot be canceled and will be subject to our standard return policy upon receipt.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags intact. You will need to provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that meet all requirements, we will refund the full purchase price of the item(s). Sale items may be subject to different refund policies, which will be clearly stated at the time of purchase.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time before the refund is officially posted. There is often some processing time before a refund appears in your account.
If you've checked with your financial institution and still haven't received your refund, please contact us immediately. We will work with you to investigate the issue and ensure your refund is processed correctly. Please have your order number and payment details ready when contacting us about a missing refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 402 Carlton Place, Goodlettsville, TN
E-Mail: [email protected]
Phone: +1 228 606 9246
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
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